Privacy Policy
Effective Date: July 8, 2026
Introduction
Comfort and Caring Homecare Services Homecare Services LLC ("Comfort and Caring Homecare Services," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our non-medical home care services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
- Full name
- Mailing address
- Email address
- Phone number
- Emergency contact information
Service Information
To provide quality non-medical home care services, we may collect information related to:
- Care preferences
- Scheduling information
- General service needs
- Information voluntarily provided through our Contact or Referral Forms
Payment Information
When applicable, we may collect payment information necessary for billing and processing payments.
Website Usage Information
When you visit our website, we may automatically collect certain information through cookies and similar technologies, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
How We Use Your Information
We use your information to:
- Provide and coordinate non-medical home care services.
- Schedule and confirm appointments.
- Respond to inquiries and referral requests.
- Communicate regarding your services.
- Process payments and billing.
- Improve our website and customer experience.
- Comply with applicable legal and regulatory requirements.
Information Sharing
We do not sell your personal information.
We may share your information only when necessary with:
- Authorized employees and caregivers involved in providing your requested services.
- Payment processors when processing authorized payments.
- Government agencies or legal authorities when required by law.
- Trusted service providers who assist us in operating our business while maintaining strict confidentiality.
SMS consent and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing purposes.
SMS Privacy Policy
Consent for SMS Communications
If you choose to opt in to receive SMS messages from Comfort and Caring Homecare Services Homecare Services LLC, we will collect your mobile phone number and any information you voluntarily provide.
Your SMS consent is used solely to communicate with you regarding our services.
SMS consent is not shared, sold, or transferred to third parties or affiliates for marketing purposes.
Types of SMS Communications
If you opt in, you may receive text messages regarding:
- Appointment scheduling
- Appointment reminders
- Caregiver arrival updates
- Service notifications
- Post-visit follow-up
- Billing and payment notifications
- Customer support communications
Standard Messaging Disclosures
- Message frequency varies depending on your services and communication preferences.
- Message and data rates may apply.
- Reply STOP at any time to unsubscribe.
- Reply HELP for assistance.
- Visit our Privacy Policy and Terms & Conditions for additional information.
Use of SMS Information
Information collected through SMS communications is used only to provide service-related communications and customer support.
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance.
- Analyze visitor traffic.
- Enhance your browsing experience.
You may disable cookies through your browser settings; however, some website features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure.
Your Privacy Rights
You have the right to:
- Request access to the personal information we maintain about you.
- Request corrections to inaccurate information.
- Request deletion of your personal information where permitted by law.
- Withdraw your consent to communications at any time.
- Opt out of SMS communications by replying STOP.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised Effective Date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Comfort and Caring Homecare Services Homecare Services LLC
3 Allied Dr Ste 303
Dedham, MA 02026
Phone: (781) 262-0734